Murphy Strikes Again November 15, 2005
So I finally got an appointment with TAV Racing to do my installs — front swaybar, rear swaybar, catless up-pipe, catted down-pipe, and a short-shifter. I dropped the car off this morning and they called me shortly after lunch. “You have two FSBs”. Uhhh, no, they should be part numbers BSF12Z (front) and BSR36XZ (rear). “You’ve got a BSF36XZ, an FSB for the STi.” Damn it.
I could have sworn that I checked the part numbers when they arrived, but… Seeing as how both the vendor and I missed the distinction between BSF and BSR I guess that it’s an easy mistake to make.
So I’ve e-mailed them about getting the right parts swapped. Once I’ve got the right part I may just put it on myself — from what I understand it’s a pretty easy job.
Update 3:27PM — The vendor called, apologized about a zillion times, and promised to ship out the correct part in the morning. UPS will collect the incorrect part when they deliver the new one. That’s great service. Thank you, JnJ Associates.
Update 11/22 — The BSR36XZ arrived yesterday but the UPS guy pulled a knock-drop-and-run. I was surprised to find a bottle of Shining Monkey D-Spec Carnauba Wax in the box. I was happy enough that someone from JnJ called me promptly when I reported the mistake, was genuinely apologetic, and shipped out the correct part immediately. A $10 make-up gift is an incredibly nice gesture from a vendor that must be operating on razor-thin margins. I returned the favor by spending another $180 on endlinks and dropped the BSF36XZ at the UPS store on my way home from work tonight.
